SHIPPING POLICY – AEROSTREAMPC

Effective Date: March 4, 2025 Location: 545 Daniel St, Island, Kentucky, USA Contact: [email protected] | (270) 486-3080

At AeroStreamPC, we understand that a luxury timepiece is a significant investment. We prioritize secure, discreet, and highly efficient shipping to ensure your acquisition arrives in pristine condition. Our logistics protocols are designed to provide absolute peace of mind from our boutique to your doorstep.

1. Processing & Handling Excellence

  • Precision Handling: Every order undergoes a final quality inspection and professional cleaning before being securely packaged.

  • Timeline: Orders are processed within 1-2 business days following payment verification.

  • Special Schedule: Orders placed during weekends or public holidays will be prioritized for processing on the subsequent business day.

2. Shipping Tiers & Estimated Delivery

We partner with premier global couriers (FedEx, UPS, and DHL) to offer the following services:

  • Complimentary Insured Shipping: Free on all domestic (USA) orders exceeding $500. Delivery typically takes 5-7 business days.

  • Expedited Service: 2-3 business days (calculated at checkout).

  • Overnight Priority: Next-business-day delivery for urgent requirements.

  • International Delivery: Typically ranges from 7-14 business days, subject to regional logistics and customs clearance.

3. Shipping Fees & Valuation

  • Domestic: Free standard shipping for orders over $500. For acquisitions under $500, a flat-rate shipping fee applies.

  • International: Shipping costs are dynamically calculated based on the destination country, package value, and selected carrier rates.

4. Discreet Tracking & Real-Time Updates

  • Encrypted Tracking: Upon dispatch, a secure tracking number will be sent via email.

  • Live Updates: You may monitor your shipment’s journey in real-time through our official website or the carrier’s premium portal.

5. Security, Insurance & Claims

  • Full Value Insurance: All AeroStreamPC shipments are fully insured during transit for their total declared value.

  • Carrier Delays: While we strive for punctuality, AeroStreamPC is not liable for delays caused by external factors such as extreme weather, carrier strikes, or customs congestion.

  • Lost or Damaged Items: In the rare event of a transit issue, please contact our concierge team within 48 hours of the expected delivery date or upon receipt of a damaged package. We will immediately initiate a priority claim with the carrier.

6. International Compliance & Customs

  • Importer Responsibility: International clients are the “Importer of Record” and are solely responsible for all VAT, GST, customs duties, and local import taxes.

  • Documentation: We provide all necessary commercial invoices to facilitate smooth customs processing, though we cannot control delays at international borders.

Shipping Concierge Support

Should you require specialized shipping arrangements or have questions regarding your delivery:

  • Email: [email protected]

  • Hotline: (270) 486-3080

  • Boutique: 545 Daniel St, Island, Kentucky, USA